Goal: To improve taxpayer service and tax administration.
Strategic plan developed with input from external partners as well as IRS employees, focuses on six goals that will help improve customer service:
- Empower and enable all taxpayers to meet their tax obligations.
- Protect the integrity of the tax system by encouraging compliance.
- Collaborate with external partners proactively to improve tax administration.
- Cultivate a well-equipped, diverse, flexible and engaged workforce.
- Advance data access, usability to inform decision-making and improve operational outcomes.
- Drive increased agility, efficiency, effectiveness and security.