Goal: To improve taxpayer service and tax administration.

Strategic plan developed with input from external partners as well as IRS employees, focuses on six goals that will help improve customer service:

1. Empower and enable all taxpayers to meet their tax obligations.
2. Protect the integrity of the tax system by encouraging compliance.
3. Collaborate with external partners proactively to improve tax administration.
4. Cultivate a well-equipped, diverse, flexible and engaged workforce.
5. Advance data access, usability to inform decision-making and improve operational outcomes.
6. Drive increased agility, efficiency, effectiveness and security.